Our Services
With our broad service portfolio, we offer our customers tailor-made solutions for their product development, production and after-sales processes.
PRODUCT SUPPORT
You take care of developing your product, we take care of the rest.
QUALITY SUPPORT
Proactive and reactive quality assurance from a single source.
PRODUCTION SUPPORT
We ensure and increase your production output.
AFTER SALES SUPPORT
We ensure high level of professionalism in your dealers customer service.
PRODUCT SUPPORT
While you take care of developing your product…, we take care of the rest. We can significantly contribute to your product design with our development and validation services by reaching the expected quality levels and timeframe to be ready at the serial production phase.
Our team can make a decisive contribution to your development department, from virtual service feasibility studies, to the preparation and review of your product for testing, and through engineering services for validating project development milestones.
- Test Drive
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Test driving on public roads
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Endurance testing
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Test driving in closed off areas / roads
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Documentation and evaluation of the tests and results according to specified criteria, respecting customer requirement, and using Maswer’s own digital systems
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Recording and documentation of the journeys using GPS
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Quality engineering by technology (infotainment, connectivity, and powertrain) Strip test
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Voice of the customer / benchmarking
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Preparation and Review of
Test Vehicles / Aggregates -
In our own testing workshops, we can prepare your test vehicle for the various test procedures.
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Installation and remodeling of new vehicle components
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Adjustment / modification of components
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Shoring of measurement technology
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Recovery
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Installation of dataloggers and sensors to track product performance
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Disassembly of components for the preparation of laboratory tests
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Labeling & archiving components for traceability of the various test phases
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Warehousing and logistics of prototype parts
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Procurement of prototype parts from foreign countries to include customs handling
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- Fleet Management
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Planning of necessary prototypes (equipment options)
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Management and coordination of test vehicles
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Provide the vehicles at the agreed time and place
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Vehicle return and transport to the bearing point
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Repair of vehicle damage during and after the vehicle testing
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- Serviceability Studies
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Development of service maintenance feasibility studies in the development phase. At such an early stage, it´s possible to identify future problems when running the service maintenance of the vehicle and apply the necessary countermeasures. This avoids high costs for the customer in case of service and for the manufacturer in case of warranty claims.
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Virtual trainings based on DMU data
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Physical test in prototype and pre-series vehicles
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Definition of special tools and validation
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Development of suggestions for changes in the product design
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Presentation of main issues and impact in aftersales costs
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- Tool Design / Production
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Design, development , prototyping, and manufacturing of tools and special equipment.
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Tool and special equipment design
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Prototypes
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CAD / CAM. Solid Works
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Production
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Tool Follow-up / Tool Tracking / Tool Validation
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- Product Development
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We collaborate with OEM and TIER 1 companies with design engineering support, integrating our engineers into the R&D Department of our customers, for both short and long-term projects.
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Pre-study, viability study, and draft projects
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Design, definition, and component concepts using CAD 3D
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Structural viability using finite element simulation CAE
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Tolerances study
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Development of parts / drawings of part sets
-
Definition of materials
-
-
Test driving on public roads
-
Endurance testing
-
Test driving in closed off areas / roads
-
Documentation and evaluation of the tests and results according to specified criteria, respecting customer requirement, and using Maswer’s own digital systems
-
Recording and documentation of the journeys using GPS
-
Quality engineering by technology (infotainment, connectivity, and powertrain) Strip test
-
Voice of the customer / benchmarking
In our own testing workshops, we can prepare your test vehicle for the various test procedures.
-
Installation and remodeling of new vehicle components
-
Adjustment / modification of components
-
Shoring of measurement technology
-
Recovery
-
Installation of dataloggers and sensors to track product performance
-
Disassembly of components for the preparation of laboratory tests
-
Labeling & archiving components for traceability of the various test phases
-
Warehousing and logistics of prototype parts
-
Procurement of prototype parts from foreign countries to include customs handling
-
Planning of necessary prototypes (equipment options)
-
Management and coordination of test vehicles
-
Provide the vehicles at the agreed time and place
-
Vehicle return and transport to the bearing point
-
Repair of vehicle damage during and after the vehicle testing
Development of service maintenance feasibility studies in the development phase. At such an early stage, it´s possible to identify future problems when running the service maintenance of the vehicle and apply the necessary countermeasures. This avoids high costs for the customer in case of service and for the manufacturer in case of warranty claims.
-
Virtual trainings based on DMU data
-
Physical test in prototype and pre-series vehicles
-
Definition of special tools and validation
-
Development of suggestions for changes in the product design
-
Presentation of main issues and impact in aftersales costs
Design, development , prototyping, and manufacturing of tools and special equipment.
-
Tool and special equipment design
-
Prototypes
-
CAD / CAM. Solid Works
-
Production
-
Tool Follow-up / Tool Tracking / Tool Validation
We collaborate with OEM and TIER 1 companies with design engineering support, integrating our engineers into the R&D Department of our customers, for both short and long-term projects.
-
Pre-study, viability study, and draft projects
-
Design, definition, and component concepts using CAD 3D
-
Structural viability using finite element simulation CAE
-
Tolerances study
-
Development of parts / drawings of part sets
-
Definition of materials
QUALITY SUPPORT
Our expertise in automotive industry quality standards makes us the best partner to support you in the Quality Management of your company.
We can help you in a wide range of areas with our team of inspectors, technicians, quality engineers, and consultants.
We like to deliver value-added solutions to our customers: mixing reactive services focused on flexible 24/7 solutions to protect your production lines from defective material with preventive ones, engineering support at early phases of the product lifecycle, or during serial production phases.
Re-flashing services is one of the most demanded services, giving us a high expertise on car or part reflashing while following the costumer’s requirements.
- Parts QualityCenter (PQC)
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Project Management of the complete quality inspection process inside OEM / TIER 1 or MASWER facilities, caused by supplier’s parts or serial production incidences.
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Team of Project Managers/ Supervisors / Inspectors
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Inspections and rework actions of different complexity (visual / functional / dimensional)
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IT access to customer´s ERP Logistics module
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Inspectors training
-
Layered audits
-
Working area layout (5S)
-
Regular reporting of sorting results to OEMs and TIERs
-
Skip lot checks (spot audits / preventive controls)
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- Control & Rework / Firewall
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Sorting of parts and modules based on quality standard agreed with the customer. It protects OEMs and TIERs suppliers from defective material.
-
Work Instruction Sheets
-
Visual / functional / dimensional sorting
-
Inspectors training
-
Layered audits
-
Inspecting area layout (5S)
-
Regular reporting of sorting results
-
Preventive inspection before reaching costumer site
-
Coordination with customer´s Quality and Logistics Department
-
Availability 24/7
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- Resident Engineering
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We can help in a wide range of areas related to the management of your new products launch, process audits, relations with your critical suppliers, and act as a liaison with your customers. Our know-how of automotive industry standards and our flexible team of quality specialist make us your best partner in the quality field.
-
Quality Technicians and Engineers to support you on the costumer site
-
Know-how / certification in the quality systems / standard of our customers
-
8D Support, on D1 and D2 steps
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Customer Liaison
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- Quality Engineering
-
We are experts in Quality Management. Team of quality/logistics engineers to support customer quality and logistic department in the management of quality and logistics issues caused by the suppliers. MASWER Quality & Logistic Assurance task force support to protect customer production lines, defining and managing the root cause with the suppliers, and finding the best solution to fix the issue, avoiding future recurrence of the quality and/or logistic claim.
-
Quality Engineers / Consultants with high experience in the automotive sector
-
Training on quality tools and standards
-
Direct contact with production line and supplier's base
-
Supplier development
-
Trouble Shooting
-
Update issues in customer´s supplier tracking database
-
Involvement in quality and logistic claim investigation (Suppliers , Production, or Design Issues)
-
8D report analysis and validation
-
Follow-up of counter-measure to avoid quality and logistic claim recurrences
-
Production line preventive audits in high-risk parts and suppliers
-
Homologation process (PPAP / APQP)
-
Process audits (VDA 6.3 / QSB / Q1 …)
-
- Technician Support
-
We know high quality standards in the automotive sector, for that reason we can support our customers with a team of quality techs to support you in a flexible and reactive way during product launching and/or production capacities peaks.
-
Metrology Support
-
Lab Technicians
-
Test Techs
-
Quality Planning
-
Maintenance Planning
-
Project Management of the complete quality inspection process inside OEM / TIER 1 or MASWER facilities, caused by supplier’s parts or serial production incidences.
-
Team of Project Managers/ Supervisors / Inspectors
-
Inspections and rework actions of different complexity (visual / functional / dimensional)
-
IT access to customer´s ERP Logistics module
-
Inspectors training
-
Layered audits
-
Working area layout (5S)
-
Regular reporting of sorting results to OEMs and TIERs
-
Skip lot checks (spot audits / preventive controls)
Sorting of parts and modules based on quality standard agreed with the customer. It protects OEMs and TIERs suppliers from defective material.
-
Work Instruction Sheets
-
Visual / functional / dimensional sorting
-
Inspectors training
-
Layered audits
-
Inspecting area layout (5S)
-
Regular reporting of sorting results
-
Preventive inspection before reaching costumer site
-
Coordination with customer´s Quality and Logistics Department
-
Availability 24/7
We can help in a wide range of areas related to the management of your new products launch, process audits, relations with your critical suppliers, and act as a liaison with your customers. Our know-how of automotive industry standards and our flexible team of quality specialist make us your best partner in the quality field.
-
Quality Technicians and Engineers to support you on the costumer site
-
Know-how / certification in the quality systems / standard of our customers
-
8D Support, on D1 and D2 steps
-
Customer Liaison
We are experts in Quality Management. Team of quality/logistics engineers to support customer quality and logistic department in the management of quality and logistics issues caused by the suppliers. MASWER Quality & Logistic Assurance task force support to protect customer production lines, defining and managing the root cause with the suppliers, and finding the best solution to fix the issue, avoiding future recurrence of the quality and/or logistic claim.
-
Quality Engineers / Consultants with high experience in the automotive sector
-
Training on quality tools and standards
-
Direct contact with production line and supplier's base
-
Supplier development
-
Trouble Shooting
-
Update issues in customer´s supplier tracking database
-
Involvement in quality and logistic claim investigation (Suppliers , Production, or Design Issues)
-
8D report analysis and validation
-
Follow-up of counter-measure to avoid quality and logistic claim recurrences
-
Production line preventive audits in high-risk parts and suppliers
-
Homologation process (PPAP / APQP)
-
Process audits (VDA 6.3 / QSB / Q1 …)
We know high quality standards in the automotive sector, for that reason we can support our customers with a team of quality techs to support you in a flexible and reactive way during product launching and/or production capacities peaks.
-
Metrology Support
-
Lab Technicians
-
Test Techs
-
Quality Planning
-
Maintenance Planning
PRODUCTION SUPPORT
MASWER delivers Rework and Retrofit support to OEM customers during new product launch phase. We take full responsibility for the project: management of our team of heavy and light mechanics, coordination of spare parts and tools supply, and project reporting.
We also provide additional Production support services such as: light assembly, production equipment maintenance and Warehousing (Kitting, Packaging and Sequencing) in a high quality and affordable manner, incorporating lean manufacturing principles and poke yoke / error proofing throughout all processes.
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Rework / Retrofit
on New Vehicles -
-
Mechanical and Electrical Modifications
-
Reflash / Software Update Actions
-
Parts Logistics
-
Creation of Work and Check Instructions
-
Provision of Tools
-
Process Validation
-
Final Quality Checks
-
Status Reports with Online Access
-
- Control Units Reflash
-
Re-flashing or reprogramming existing software in vehicle controller units with new software. MASWER transfers approved calibration files directly to Controller Units (CU) before to be installed in a car.
MASWER has its own equipment, especially for the quick support of our customers. Nevertheless, in many cases it often makes sense to use the customer’s equipment that has already been tested and configured. If it is required, MASWER always will consider new investments as a basis for long-term cooperation with our customers.
-
Modules Assembly
& Pre-assembly -
Management of our customers’ parts and/or modules of the assembly process. Complete coordination of production facility, manufacturing, quality processes, and human resources while bringing high level of flexibility and the best quality standard.
-
Accessible facilities close to OEMs and TIER 1 customers (Production Facility / Warehouse)
-
Complete management of the project
-
Coordination of: Production – Processes / Logistics / Quality
-
Fixing KPIs at a starting phase of the project (Quality / Productivity …)
-
Process Audits / Layouts / 5S
-
Quality Assurance
-
Continuous Improvement
-
- Warehousing
-
Customer support in a partial or complete management of their raw material / supplier´s parts warehouses. This is to include inventory management / safety stock / transfer of parts to different packaging / labeling.
-
Accessible facilities close to our customers OEMs and TIERs
-
IT access to customer´s ERP Logistics module
-
Team of Project Managers / Supervisors / Forklift Drivers
-
Inventory Control
-
Transfer of Parts / Labeling
-
Packaging
-
Safety Stock
-
Sequencing
-
-
Production Equipment
Maintenance -
Repair, optimization, and continuous improvement of industrial production machinery lines and processes.
-
Preventive Maintenance
-
Planned and Corrective Maintenance
-
Breakdown Analysis
-
Spare Parts Management
-
Tool Management
-
Trouble Shooting Interventions
-
SAT Service
-
- Manpower Services
-
Maswer provides Manpower services to support our customer’s different challenges like: changes in customer requirements, stricter regulations and guidelines, last minute scope and manpower changes, or the necessary technological changes.
-
Manpower for those last-minute scopes and requests
-
Manpower to produce more productivity
-
Manpower to reduce inefficiency hours
-
Manpower that’s held accountable
-
Manpower on a trial basis
-
Manpower with a low risk
-
Manpower to help with retention
-
Manpower to reduce turnover
-
Manpower with flexible solutions
-
Manpower with onsite management provided
-
-
Mechanical and Electrical Modifications
-
Reflash / Software Update Actions
-
Parts Logistics
-
Creation of Work and Check Instructions
-
Provision of Tools
-
Process Validation
-
Final Quality Checks
-
Status Reports with Online Access
Re-flashing or reprogramming existing software in vehicle controller units with new software. MASWER transfers approved calibration files directly to Controller Units (CU) before to be installed in a car.
MASWER has its own equipment, especially for the quick support of our customers. Nevertheless, in many cases it often makes sense to use the customer’s equipment that has already been tested and configured. If it is required, MASWER always will consider new investments as a basis for long-term cooperation with our customers.
Management of our customers’ parts and/or modules of the assembly process. Complete coordination of production facility, manufacturing, quality processes, and human resources while bringing high level of flexibility and the best quality standard.
-
Accessible facilities close to OEMs and TIER 1 customers (Production Facility / Warehouse)
-
Complete management of the project
-
Coordination of: Production – Processes / Logistics / Quality
-
Fixing KPIs at a starting phase of the project (Quality / Productivity …)
-
Process Audits / Layouts / 5S
-
Quality Assurance
-
Continuous Improvement
Customer support in a partial or complete management of their raw material / supplier´s parts warehouses. This is to include inventory management / safety stock / transfer of parts to different packaging / labeling.
-
Accessible facilities close to our customers OEMs and TIERs
-
IT access to customer´s ERP Logistics module
-
Team of Project Managers / Supervisors / Forklift Drivers
-
Inventory Control
-
Transfer of Parts / Labeling
-
Packaging
-
Safety Stock
-
Sequencing
Repair, optimization, and continuous improvement of industrial production machinery lines and processes.
-
Preventive Maintenance
-
Planned and Corrective Maintenance
-
Breakdown Analysis
-
Spare Parts Management
-
Tool Management
-
Trouble Shooting Interventions
-
SAT Service
Maswer provides Manpower services to support our customer’s different challenges like: changes in customer requirements, stricter regulations and guidelines, last minute scope and manpower changes, or the necessary technological changes.
-
Manpower for those last-minute scopes and requests
-
Manpower to produce more productivity
-
Manpower to reduce inefficiency hours
-
Manpower that’s held accountable
-
Manpower on a trial basis
-
Manpower with a low risk
-
Manpower to help with retention
-
Manpower to reduce turnover
-
Manpower with flexible solutions
-
Manpower with onsite management provided
AFTER SALES SUPPORT
With our After Sales Support, we can offer you a wide range of vehicle-related services, whether for new or used vehicles, fleet vehicles, individual, small series, or series volumes.
Therefore, we offer a maximum of possible flexible and individualized solutions. Depending on the request, the activities can take place at our customer’s site or in our own facilities.
- Work on New and Used Cars
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Maintenance Work
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New Car Delivery Preparation
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Pre-Delivery Inspection
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Processing of Vehicle Leasing Returns
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Mechanical, Body Work, and Paint Work
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- Dent Repair / Training
-
MASWER has a specialized team that is fully trained, high skilled, and able to repair dents caused by production or logistics activities.
-
Onsite training programs for dent repair
-
Highly practical training
-
-
Vehicle Conversion / Installation
of Accessory Components -
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Processing of Special Series for Fleet Use
-
Installation of Vehicle Equipment in Commercial Vehicles
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Installation of Special Equipment / Accessory Components
-
Camper Service, Installation of Lithium Batteries, Solar Cells, Awnings, and much moreCamper Service, Installation of Lithium Batteries, Solar Cells, Awnings, and much more
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-
Vehicle Preparation /
Vehicle Cleaning -
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Interior and Exterior Cleaning
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New and Used Car Preparation
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Paint Protection / Ceramic Sealing
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Underbody Protection
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- Vehicle Foiling
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Paint Protection Film
-
Car Wrapping
-
Vehicle signage
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Window Films
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- Fleet Management
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Vehicle logistics
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Handling & Storage
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Quality maintenance measures
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Entry / Exit check
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Customizable warehouse management software
-
- Aftersales Engineering
-
-
Technical Hotline / Support
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Warranty Management Support
-
Dealer Development
-
Development & Optimization of Service Methods / Repair Times
-
Error Analysis & Initiation of Countermeasures
-
Technical Documentation
-
- High-Voltage Training
-
-
Implementation of High-Voltage Training Courses
-
Qualifying and Certifying Your Employees
-
-
Maintenance Work
-
New Car Delivery Preparation
-
Pre-Delivery Inspection
-
Processing of Vehicle Leasing Returns
-
Mechanical, Body Work, and Paint Work
MASWER has a specialized team that is fully trained, high skilled, and able to repair dents caused by production or logistics activities.
-
Onsite training programs for dent repair
-
Highly practical training
-
Processing of Special Series for Fleet Use
-
Installation of Vehicle Equipment in Commercial Vehicles
-
Installation of Special Equipment / Accessory Components
-
Camper Service, Installation of Lithium Batteries, Solar Cells, Awnings, and much moreCamper Service, Installation of Lithium Batteries, Solar Cells, Awnings, and much more
-
Interior and Exterior Cleaning
-
New and Used Car Preparation
-
Paint Protection / Ceramic Sealing
-
Underbody Protection
-
Paint Protection Film
-
Car Wrapping
-
Vehicle signage
-
Window Films
-
Vehicle logistics
-
Handling & Storage
-
Quality maintenance measures
-
Entry / Exit check
-
Customizable warehouse management software
-
Technical Hotline / Support
-
Warranty Management Support
-
Dealer Development
-
Development & Optimization of Service Methods / Repair Times
-
Error Analysis & Initiation of Countermeasures
-
Technical Documentation
-
Implementation of High-Voltage Training Courses
-
Qualifying and Certifying Your Employees
